Refunds & Returns

RETURNS FOR FASHION PURCHASES:
If you received an item and wish to return it for any reason, please inform Hedonist Store in writing within 14 days for online purchases only.

We will offer you to fill the RETURN FORM and send it to email: hedonist.customercare@gmail.com.

The items you return must be unworn and in their original condition save for your right to inspect the goods and try on the garments. It is your responsibility to ensure that you package the returned goods adequately so that it arrives back to Hedonist Store undamaged.

Please note, we don’t accept returns for women’s swim bottoms, one-piece swimsuits, lingerie items, earrings (jewelry sets including earrings) and other jewelry items that are considered to contact human microflora. We will also not accept returns on items under promotion or sales.

Hedonist Store is not responsible for delivery items lost in transit.

RETURNS FOR ART PURCHASES:
All art objects purchased from Hedonist Art Gallery are not refundable and not accepted for returns.

REFUND FOR FASHION PURCHASES:
To issue the request for refund, fill the FORM send it to email: hedonist.customercare@gmail.com with title “REFUND”. Be kind to explain the reason you are not satisfied with the item and attach photos as a proof. Hedonist Store will contact the Brand of the item and transfer your request.

Once confirmation has been received from the Brand, proceed with returning the item.

Items must be returned to Hedonist Store within 14 days of having your ‘request for refund’ approved by the Brand. As the Item is received, Hedonist Store will process your refund to your original payment method (PayPal or credit/debit card).

REFUND FOR ART PURCHASES:
Refund for purchase of any art objects at Hedonist Art Gallery is not acceptable. With exceptions for specific cases

EXCHANGES
Exchanges can be made on like for like products, i.e. if you require a different size. If another product is required then you will have to request a refund and follow the refund procedure.

GENERAL
-The returns postage will be of the customer's own expense and will not be reimbursed.
-You will be charged import duties & taxes. This amount will be deducted from your refund.

International Taxes & Duties:
- Please be aware that if you are purchasing online from outside Indonesia, you may be charged custom duties and taxes. These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost.
-Hedonist Store takes no responsibility for any custom duties, foreign taxes or other fees that may be imposed by receiving country.
-According to customs regulations, Shopcider cannot declare purchased items as gifts or list an amount lower than the actual product price.
-Taxes are more likely to be applied to an order that has been shipped with Express shipping.